With state of art infrastructure and highly skilled proactive personnel, we help our clients assist their customers and increase their ROI. We provide email and chat for technical support, generating leads, reducing cancellations, cross-selling, up-selling and much more.
We have exclusive desks for each project with capability of handling concurrent chats, group chat options, chat forwarding and escalation. We provide our clients with daily reports and monthly consolidated reports.
We work with our clients to create a knowledge base with FAQs which is continuously upgraded for effective services and operations. Whereas the scope of our services is limited to our knowledge base, we proactively escalate any matters to our clients for further action when needed. This ensures a streamlined customer service process and a smooth experience for callers.