Lean Quality Solutions offers meticulous, strategic solutions for B2C marketing.

We put together the best technology, processes and people to provide highly efficient services in telemarketing. Whether it be start-up or peak period demands for well-established industries, we can handle B2C telemarketing campaigns for our clients.

Outbound Telemarketing

Our phone agents have effectively helped our clients extend their sales by acquiring new customers, cross-selling, up-selling and managing assigned territories through their business and technical acumen. We offer outbound services for:

  • New customer acquisition
  • Subscription renewals
  • Order taking
  • Customer Profiling
  • New product/service launch
  • Lead generation and processing
Our Quality Assurance personnel continuously monitor and review every agent’s work to ensure consistent quality and results.

Inbound Telemarketing

We know that a robust inbound telemarketing strategy is as effective in sales as with metrics and is instrumental in providing an effective customer service program. We offer cost-effective solution for our clients’ inbound telemarketing needs. Our services here include

  • Inbound order taking
  • Web site monitoring
  • Help desk assistance
  • Live chat

Email & Chat Support

With state of art infrastructure and highly skilled proactive personnel, we help our clients assist their customers and increase their ROI. We provide email and chat for technical support, generating leads, reducing cancellations, cross-selling, up-selling and much more.

We have exclusive desks for each project with capability of handling concurrent chats, group chat options, chat forwarding and escalation. We provide our clients with daily reports and monthly consolidated reports.

We work with our clients to create a knowledge base with FAQs which is continuously upgraded for effective services and operations. Whereas the scope of our services is limited to our knowledge base, we proactively escalate any matters to our clients for further action when needed. This ensures a streamlined customer service process and a smooth experience for callers.

Customer Support

We work as a part of our clients’ team, not just a facilitator or manager, to create a seamless interaction with vendors or customers. Our clients include a wide array including distribution, transportation, manufacturing, assembly, financial institutions, IT. Our customer care services include:

  • Customer Support
  • Order Support
  • IT Tech Support
  • Market research and analysis
  • Product/Application Support
  • Collections